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Last Updated: August 11, 2026
At StuffBox.pk, we want you to have a smooth and reliable shopping experience. This Refund and Returns Policy explains when products purchased through our marketplace may be returned, exchanged, or refunded.
Because StuffBox.pk is a multi-vendor marketplace, individual products may be sold by different vendors. Return and refund conditions may vary depending on the product, vendor, and reason for return.
Overview
Our standard return period is 30 days from the date of delivery, unless a different return period is clearly mentioned on the product page or provided by the vendor.
To be eligible for a return, the product generally must:
- Be returned within the applicable return period.
- Be unused and in the same condition in which you received it.
- Be in its original packaging, where applicable.
- Include all original accessories, manuals, tags, labels, and other items supplied with the product.
- Include proof of purchase or order information.
Products that do not meet these conditions may be rejected for return or may qualify only for a partial refund.
Non-Returnable Products
Some products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or applicable laws.
These may include:
- Perishable goods such as food and certain grocery items.
- Flowers and other products with a limited shelf life.
- Personalized or customized products.
- Gift cards.
- Downloadable or digital products.
- Software licenses or activation codes.
- Intimate or sanitary products.
- Certain health and personal-care products.
- Hazardous materials.
- Flammable liquids or gases.
- Products specifically marked as non-returnable on their product page.
- Products that cannot be returned under the applicable vendor or product-specific return conditions.
Additional restrictions may apply to certain categories.
Products That May Qualify for a Partial Refund
A partial refund may be provided where applicable if:
- The product shows signs of use beyond what is reasonably necessary to inspect it.
- The original packaging or accessories are missing.
- The product is damaged after delivery due to customer handling.
- Parts or accessories are missing for reasons not caused by the vendor or StuffBox.
- The product is returned after the applicable return period.
- The value of the product has been reduced because of damage, misuse, or excessive use.
The final refund amount may depend on the condition of the returned product.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during delivery;
- Defective;
- Different from the product you ordered;
- Missing important parts or accessories; or
- Otherwise significantly different from its product description,
please contact us as soon as possible after delivery.
We may request photographs, videos, order details, packaging information, or other evidence to help investigate the issue.
Depending on the circumstances, you may be offered a:
- Replacement;
- Exchange;
- Repair, where applicable; or
- Refund.
Return Request
To request a return, please contact us through the available StuffBox.pk support/contact channels and provide:
- Order number;
- Product name;
- Reason for return;
- Date of delivery;
- Photographs or videos, where applicable; and
- Any other information reasonably required to process the request.
We may review the request before authorizing a return.
Please do not send a product back without receiving return instructions or authorization where required.
Refunds
Once the returned product has been received and inspected, we will notify you whether the return has been approved or rejected.
If the return is approved, the refund will be processed through the applicable original payment method or another available refund method.
The time required for the refund to appear in your account may vary depending on the payment provider, bank, wallet, or financial institution.
StuffBox.pk may not be responsible for delays caused by banks, payment providers, courier companies, or other third parties.
Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it:
- Check your bank account or payment account again.
- Contact your bank or payment provider.
- Check with your card issuer or wallet provider, if applicable.
- Contact StuffBox.pk if the refund still has not appeared after the applicable processing period.
For refund-related questions, contact us at:
Email: [YOUR SUPPORT EMAIL]
Sale and Discounted Items
Products purchased during sales, promotions, discounts, or special offers may have different return or refund conditions.
Unless otherwise stated on the product page or promotion, discounted products may be eligible for return if they meet the requirements of this policy.
Some promotional, clearance, or specially marked products may be non-returnable.
Exchanges
Where applicable, we may offer an exchange for products that are defective, damaged, or incorrectly supplied.
Exchange availability depends on:
- Product availability;
- Vendor return conditions;
- Product category;
- Reason for exchange; and
- Applicable return period.
If the same product is unavailable, we may offer a refund or another appropriate solution.
Vendor-Specific Return Policies
Because StuffBox.pk operates as a multi-vendor marketplace, some vendors may have additional return, exchange, warranty, or refund conditions.
Where a vendor has a specific return policy that applies to a product, that information may be displayed on the relevant product or vendor page.
Customers should review the applicable product/vendor return information before purchasing.
Where a vendor’s policy conflicts with applicable law, applicable legal requirements will take precedence.
Gifts
If a product was purchased as a gift, the refund or exchange process may depend on the original order and payment method.
Where permitted, an eligible gift return may result in a refund or other appropriate resolution according to the applicable payment and return conditions.
Shipping and Return Costs
Unless the return is due to an error by the vendor, a defective product, damage during delivery, or another reason for which StuffBox or the vendor is responsible, the customer may be responsible for the cost of returning the product.
Original shipping charges may be non-refundable unless otherwise required by applicable law or stated in the applicable return conditions.
If a return is approved because the wrong, defective, or damaged product was supplied, StuffBox or the relevant vendor may arrange or reimburse reasonable return shipping costs, where applicable.
Return Shipping
When a return is approved, you will receive instructions regarding where and how to return the product.
Please package the product securely and, where possible, use a trackable delivery service.
StuffBox.pk and the relevant vendor cannot guarantee responsibility for products lost or damaged during unauthorized return shipping.
Inspection of Returned Products
Returned products may be inspected by StuffBox.pk, the relevant vendor, or an authorized service provider.
The inspection may determine whether the product meets the requirements of this Refund and Returns Policy.
If a returned product does not meet the applicable return requirements, the return or refund may be rejected or a partial refund may be offered where appropriate.
Order Cancellation
Order cancellation may be possible before an order has been processed or shipped.
Once an order has been shipped or delivered, it may be subject to the applicable return procedure instead of cancellation.
Cancellation availability may vary depending on the vendor, product, payment method, and order status.
Need Help?
If you have questions about refunds, returns, exchanges, or a specific order, please contact us:
Website: StuffBox.pk
Email: [stuffbox14@gmail com]
Phone: [+92 325 923 1775]
Please include your order number and relevant product information when contacting us so that we can assist you more quickly.